Dear Customer：

Thank you very much for choosing the products and services of Acrel.

In order to provide you with high-quality, efficient and comprehensive services and to ensure that the products you purchase achieve the best performance and quality, our company solemnly makes the following quality assurance and after-sales service commitments as below:

Quality Assurance

1. All products undergo strict quality inspection and performance testing before leaving the factory to ensure that each product meets quality standards. They are accompanied by relevant documents such as corresponding quality inspection reports, certificates of conformity, and instructions for use.

2. During the product warranty period, if the product has quality problems (not caused by human factors), we will provide you with free maintenance, replacement or return services.(The cost only includes the cost of goods return, maintenance and other caused by the company's products, and does not include the cost of the personnel / organization of the three parties caused thereby: installation, maintenance, disassembly, debugging, transportation, etc.）

3. Warranty period: The warranty period is [2] years from the date the product of manufacture.

After-sales service

1. Establish a complete after-sales service system, After-sales service hot e-email(sales@email.acrel.cn)

2. After receiving your service request, our company will respond within [12] hours and arrange for a technician to contact you to understand the specific situation. We will provide remote guidance through telephone or Internet;

3. We will regularly review the products to understand your usage and needs, provide you with suggestions on product maintenance and care, and ensure that the products are always in good operating condition.

4. We provide you with free product guidance to help you become familiar with the product's performance, operating methods and precautions, and improve the efficiency and safety of product use.

5. We have established a customer complaint channel. We will take your complaints and opinions seriously, handle them promptly, and give you a satisfactory response within [2] working days.

Other commitments

1. We strictly abide by national laws and regulations and business ethics, be honest and trustworthy, operate legally, and provide you with high-quality, safe and reliable products and services.

2. Continuously improve and perfect product quality and after-sales service system, and improve service level and quality to meet your changing needs and expectations.

3. Protect your privacy and business secrets and do not disclose any of your information.

Jiangsu Acrel Electrical Manufacturing Co., LTD.